Part V. Other AOL and Newsgroups Questions

01. Ques: What is spam, and what do I do about it?
02. Ques: The unread counter says XXX, but I only got YYY, where are
               the rest of the posts?
03. Ques: I want to use X newsreader software, can I, how do I, why
               can't I?
04. Ques: How can I post to multiple newsgroups/why can't I?
05. Ques: What is "Packet Reflection"?
06. Ques: When I click on "Download File", I choose where I want to
               download to, but when I click OK, nothing downloads. What's
               happening?
07. Ques: I can not get to any web sites or graphics won't display
               or look 'blurry'? HELP!!
08. Ques: AOL sometimes automatically loads itself and tries to
               sign online and I know I'm not doing it. HELP!!
09. Ques: Can anyone out there with DSL through AOL or on a
               Broadband Connection answer these questions?
10. Ques: I sometimes see NG posts or member profiles in color.
               How do they do that? I want mine to look like that.

==============================================================

01. Ques: What is spam, and what do I do about it?

From the Net-Abuse FAQ at:
http://www.cybernothing.org/faqs/net-abuse-faq.html :

"The term "spam".....means "the same article (or essentially the
same article) posted an unacceptably high number of times to one
or more newsgroups". CONTENT IS IRRELEVANT. 'Spam' doesn't mean
"ads". It doesn't mean "abuse". It doesn't mean "posts whose
content I object to". Spam is a funky name for a phenomenon that
can be measured pretty objectively: did that post appear X times?"

All Get Rich Quick schemes are considered to be essentially
identical.

The term 'spam' is also sometimes used to refer to Unsolicited
Commercial or Bulk E-mail (UCE/UBE).

===============

What to Do About It:

1) Report all instances of spam to the poster's Internet Service
Provider. Use the address abuse@ if there is one, or
postmaster@. Learn to read message headers to be
sure you are complaining effectively. Be nice. Most of them
hate spam as much as you do.

2) As an AOL member, report spam Usenet articles posted by AOL
members to TOSUsenet@aol.com Send *all* instances of UCE/UBE
to TOSSpam@aol.com Spam e-mail with file attachments, FORWARD
[not reply to] same (with file attached) to: TOSFILES@aol.com


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02. Ques: The unread counter says XXX, but I only
have YYY. Where are the rest of the posts?


MarkAllott answers:

This particular problem has two possible answers...

The first (and more likely cause now) is that you have recently
subscribed to a newsgroup and have not changed any of the default
settings. This means that although you may have read all the
articles that were displayed to you, there are additional ones,
still present on the server that have "expired" due to your
current newsgroup preferences. To remedy this, you will need to
change your "expiry" date setting for that newsgroup (see Section
II / "
What are the different sets of Preferences?" for details) to
a number greater than is already stored. Suggested settings for
low-traffic newsgroups is the maximum of 30 days and for high-
traffic newsgroups it may be 5 days or less.

The second reason (and less likely cause) is that there was a
known bug in the counter used to display these figures that meant
that the actual numbers displayed were total garbage and the best
solution to the problem was to ignore the counters altogether.
Since this problem was first reported, various software upgrades
to the news-servers seem to have now cured the problem.


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03. Ques: I want to use X newsreader software.
Can I? How do I? Why can't I?


[Editor's Note: Both of these answers are true.
Be sure to read them BOTH.]

DAWickstro answers:

The short answer is that no, you cannot use third party software
to read and post to news groups through AOL's news group servers.
There are several reasons for this, the two most important being
that AOL's servers are security fire walled to prevent abuse by
posters from outside of AOL, and secondly, AOL uses a non
NNTP-compliant distributed news system. The up side of this is a
great news feed, the down side is you have to use one of AOL's
proprietary news readers. The two most commonly desired features
of third party news readers, BTW, are automatic attribution and
quoting. These features *are* available in the off-line news
reader. See topic: Reading and Posting Off Line.

[Quoting is now available with the online newsreader, but
automatic attribution still is not. - Editor's Update.]

Doc Thompson answers:

While you can't access AOL's internal newsgroups (those whose
names start with "aol.") with anything except the AOL client
software, it is possible to use other news reader software
with an AOL dial up account, to read and post to Usenet
newsgroups. Your AOL account provides what is known as a
TCP/IP connection. This automatically connects to other
servers via the Internet, when you use the appropriate
application. This method also makes it possible to use other
newsgroup applications such as AutoPost and BinaryBoy, and
will permit crossposting if the news reader you use supports it.

Generally, all that is necessary is to log on to AOL as usual,
then launch the third party news reader. To use it, though,
you must first configure the third party news reader with a
working NNTP news server from another provider. This can be
one to which you subscribe, or an open or public access server.
Using most any search engine, you should be able to find sites
which offer subscription access or publish lists of open servers.


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04. Ques: How can I post to multiple newsgroups?
Why can't I?


DAWickstro answers:

AOL's news readers currently do not support News Group Line
editing and cross-posting. The only way to post the same message
to multiple news groups is to cut-and-paste text into separate
messages for each individual news group. While a hassle, this
actually cuts down on the amount of spam sent through AOL, as an
AOL spammer has to be *very* determined and industrious. When it
comes to the bottom line, the chance that any given post is
on-topic for more than two or three news groups is vanishingly
small anyway, so why would you want to post to multiple news
groups, unless you are contemplating a career as a spammer?


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05. Ques : What is packet reflection?

In article
<19970531051900.BAA26598@ladder02.news.aol.com>,
OKBillsFan@aol.com (OKBillsFan) answered:

Packet Reflection Detected means essentially the same thing as
NO CARRIER in the AOL software.

When your modem loses connection (picking up the phone line will
do this almost every time) it send a "NO CARRIER" message to the
AOL software. AOL gets this message and realizes you've been
disconnected.

If for some reason (I don't know why) the modem fails to report
"NO CARRIER" when it loses connection, the AOL software has no
way of knowing the connection was broken. The next time the
software tries to send a packet of data through the modem, it
gets "reflected" back. This occurs because most modems will drop
back into "command" mode after disconnect. In command mode, the
default setting of the modem is to echo or "reflect" every
character sent to it.

Hope that helps!

OKBillsFan@aol.com


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06. Ques: When I click on "Download File", I choose
where I want to download to, but when I click OK,
nothing downloads. What's happening?


MzLindyOne answers:

This *could* be due to a full Filing Cabinet. The last time I set
up a new screen name (just a few days ago), the *default* was set
to save copies of all incoming and outgoing e-mail to the Filing
Cabinet. This fills it up, in a hurry, if you have enough mail,
even if you do not knowingly use the PFC in any way.

The reason this can affect downloading is that the Filing Cabinet
also contains the Download Manager, which keeps track of all
downloads. This area contains pointers to online files in the
"Files You've Downloaded" section, as well as the same in "Files
to Download" for any failed downloads, or "Download Laters".

Try this:
From the File menu > Personal Filing Cabinet, or the Filing
Cabinet icon on the tool bar, open Filing Cabinet.
[In AOL4.0 and 5.0 use the "My Files" icon.] If necessary,
double click on folders to open them.

In "Download Manager", delete all items in both sections.
In "Mail" > "Archives", delete anything you don't want to keep.
If you didn't know this area existed, and haven't been relying on
it, that may well be all of it at this time. At least pare it down
to a shadow of its former self.

If you also have saved Newsgroup articles, copy them out to a
file at this time, and delete the copy in the Filing Cabinet.

Now Compact the Filing Cabinet, and try your downloading again.

If you do not wish to use the Mail Archives, go to:
Members menu > Preferences > Personal Filing Cabinet > Mail,
and UNcheck one or both of those boxes. Be sure to also keep the
"Download Manager" section of the PFC cleaned out.


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07. Ques: I can not get to any web sites or graphics won't display or look 'blurry'? HELP!!

Animated GIF Man answers:
[for Windows-based AOL users primarily]

Several suggestions (and possible causes or contributing factors).
From the top of the AOL main menu try doing ALL of the following:

1.) Mail->Filing Cabinet:
Open the filing cabinet and in Incoming/Saved mail or mail
you've sent, delete all copies no longer required (if any listed).
Under Newsgroups tab, if you read any offline, delete ALL posts
no longer needed. Under downloads tab, delete all history items
from e-mail over 7 days old or file forums no longer needed.
Hit "Manage" button and choose "Compact" from the menu. Hit
"Manage" (again) and choose "Back Up" and back it up.

2.) Settings->Preferences->Internet Properties (WWW):
Several changes to make under this menu (within AOL interface):
a.) Under the (leftmost) "General" tab (Temporary Internet Files):
Click the "Delete Files" button and confirm.
b.) Under "Security" tab for Internet, Intranet and Trusted Sites,
set each to the lowest setting (overriding the default level).
Under "Restricted" sites, move it to "medium-low"
(rather than high).
c.) Under "Privacy" tab (if visible) select "Accept ALL cookies".
Contrary to decreasingly popular belief, cookies are benign
nature.
d.) Under "Web Graphics", choose *NEVER* compress graphics.

3.) Settings->Preferences->Font, Text & Graphics:
Under "Maximum Disk Space to use for online art" reduce it to
ONE (1) mb and click "Save".
*NOTE* the next time you log onto AOL repeat this process for
suggestion # 3 and increase value to somewhere between 10 - 20.

4.) From your *DESKTOP* icon, launch your MSIE program, click
Tools->Internet Options->Advanced (tab) [to SECURITY section]:
X "Empty Temporary Internet files folder when browser is closed".
"Apply" changes and hit "OK" and close desktop MSIE browser.

Sign off and close AOL program. Close (exit) Windows and re-boot.

Remember the next time you launch AOL to re-adjust online art
setting in
suggestion # 3 (above).

5.) [after-re-booting], log online via whatever connection method you
use normally, launch MSIE from the *DESKTOP* icon, then hit:
Tools->Windows Update. Once loaded, hit on: "Product Updates".
Allow Windows to scan your system and determine what available
updates/upgrades for Windows or MSIE are applicable to you.
Pick and choose whatever ones you wish to update. (This process
may need to be repeated several times to install ALL available
updates). Some, if not all, require re-boots to finalize
installation.

6.) If after following ALL suggestions listed above, you still can't
get on the web, you might wish to try AOL Windows support online:

AOL HELP
or go to AOL keyword: aol://4344:2452.lk_mhi.26152365.603057654
for online Windows-based AOL software support.

It may be possible that your installation of AOL 7.0 (?) is
defective. For a while, the online software download as well
as *early* AOL 7.0 CDs sent out to the general public had
problems with them. If all else fails, you may wish to try
uninstalling the *AOL dial-up adaptor* (only) under:
Start->Settings->Control Panel->System-> Device Manager
(tab)->Network Adaptors

When prompted, save changes (apply), hit OK and reboot computer.
On next AOL launch, the AOL program itself will automatically
re-install the AOL dial-up Adaptor for you and almost always,
the next version will work where the first used to fail.

Only *after* all these suggestions have been tried, should you
consider un-installing and re-installing the software again.

Once you are fully "up to speed", log onto AOL again and try
navigating the web to a web site you *know* exists like:
http://www.aol.com/
Good luck and (hopefully) Happy Surfing!


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08. Ques: AOL sometimes automatically loads itself
and tries to sign online and I know I'm not doing
it. HELP!!


Animated GIF Man answers:

That is because your 'Auto-Start Options' for the AOL icon
in your system tray are set to auto-start (launch) AOL at
Windows Start or when an internet connection is detected.

Right-click on the AOL icon in system tray then highlight
the 'Auto-Start' options. Select to use NO Auto-Start
options. Save changes, then right-click it again and
choose 'exit'. When prompted if you want the AOL icon to
appear on next Windows Launch? Choose NO. Re-boot
computer. End of problem.

*Addendum*:
Also launch *desktop* (or start menu) MSIE icon and hit on
Tools->Internet Options->Connections (tab) and select the
option: "NEVER dial an internet connection". Save changes
[apply + OK] and close IE, reboot computer.)


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09. Ques. Can anyone out there with DSL through AOL
or on a Broadband Connection answer these questions?


Animated GIF Man answers:

mendelsing@aol.com (MendelSing)
<20020101125723.03662.00003189@mb-cg.aol.com> asked:

>
> Anyone out there with DSL through AOL able to answer these
> questions? I couldn't find the answers anywhere (if they are
> somewhere else, please tell me where, and sorry for bothering
> you!)
>

Keyword: Broadband Help
NOTE: This menu is located in a "FREE" (unlimited use) area of
AOL (which is not the same thing as being on unlimited service).
Don't roll your eyes like that! LOL...
What this means is that you can not be doing chat rooms, e-mail
or newsgroups when you access that area if on hourly payment plan.
To 'bookmark' this hyperlink from a newsgroup posting, you will
need to open you 'Favorite Places' folder, click on the word
'New', check the block for 'New Favorite Place', label it:
'Broadband Help' in the top block and enter:
aol://4344:3301.RCpathC.19596236.684932270
in the bottow window. Hit 'OK'. Now, when it is convenient
for you to check out this menu (when not chatting, doing news
or e-mailing any one), open your favorite places and launch it.

>
> 1. If the connection is "always on", are you always logged in?
>

NO. This 'always on' is a misnomer. You aren't always on(line).
You need to actually connect to your DSL provider (or AOL if you
are using AOL Broadband), but you *can* configure your DSL
connection to automatically launch (and log into) your connection
on Windows Launch, so, in theory, yes, you can be (almost)
'always on(line)' whenever your computer is running until or unless
you close the DSL connection.

>
> 2. Can you turn off the DSL modem and not have trouble when
> you turn it on again?
>

YES. (although there will be a slight delay when you turn it back
on at the power switch until the modem 'recognizes' the DSL
signal coming through it and one of the green lights stop 'flashing'
and turns solid (always on). This (usually) takes about a minute
or so to happen on switching the modem on.

>
> 3. Can you still dial in from a different location?
> (this is related to #1)
>

If you (also) have a regular modem in your computer, YES you
can be connected via your DSL broadband connection and dial
into AOL (or any other service provider #) at the same time and
run both connections at once.
If you are asking can you configure your Enternet (or other
software) for connecting over a broadband connection to more
that one high-speed provider? YES, you can. You configure
your DSL connections in much the same way as
Dial-Up Networking connection(s) are created. You can have
more that one high-speed connection configured, just as you can
have more than one DUN connection configured.

>
> 4. How is the speed? Upload and download?
>

This depends on who is providing your broadband connection.
I get my service through SBC Global Network (Ameritech DSL)
and get steady (constant) download speed of 768kbs, however,
uploads are limited (at least in my area) to 256kbs.

>
> And the big question of the day.....
> 5. Can you access the DSL from more than one PC in the
> same home? I was thinking of a peer-to-peer network
> (via phoneline network). Would still only have 1 user at a
> time, but could at least access the DSL from more than one PC.
> (networking cost of 2 PCs via phoneline is less than a second
> DSL modem)
>
> mendel
>

I've got conflicting opinions and answers (some more vague than
others) about whether this can be done (or not) from one DSL
modem. I've heard you can use one DSL modem, feeding the
DSL signal through a networking router and feed the signal out to
more than one computer that way (presumably for use at the
same time)? As long as BOTH computers aren't trying to log into
the DSL modem at the same time, you should be able to do as
you'd like to do with no problem. Try getting a Networking jack
"splitter" (one male end to plug into the modem with two female
slots on other end) to run two networking connection cords out to
the two different computers, each equipped with an Ethernet card
and the appropriate software installed. As long as both computers
aren't 'competing' for the signal at the same time, this
configuration *should* work fine. (I've also been told that this
sort of set-up with "Connection Sharing" will work for both at
the same time as well, but that total effective speed will be
split equally between the two computers).

I have to admit that I'm not completely sure my answer to this last
question is entirely accurate as I've never had occasion to try it.


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10. Ques: I sometimes see NG posts or member profiles
in color. How do they do that? I want mine to
look like that.


Animated GIF Man answers:

Colors are added to NG postings or AOL member profiles using
standardized HTML text color codes that are very easy to use on
the web or AOL. Here are three different links to try out:

Only the first one is an AOL-specific ARL (URL to an AOL area)
and the only way that costs any money. It's a 20-day trial
shareware program from the BPS Software Library
(well-known and respected developers of AOL add-ons).

Profile Artist for AOL or Keyword:
aol://4344:1344.parthome.10162127.675530053

Color Your Profile or Keyword:
http://members.aol.com/_ht_a/money4y0u/color.htm?mtbrand=AOL_US

[ccc] AOL stuff - Change the background color of your AOL profile
or Keyword: http://www.cosmicat.com/aol/profile/background.htm


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